Welcome to AstroIt. These Terms and Conditions ("Terms") govern your use of the services offered through the AstroIt website and mobile application (collectively, the "Platform"). By using our Platform, you ("User," "You") agree to these terms. Please read them carefully.
AstroIt is an online marketplace that connects Users with independent, third-party astrologers ("Consultants") for consultations via chat, call, or video.
Our Platform acts solely as a technology intermediary to connect you with Consultants. The Consultants are not employees or agents of AstroIt. We are not responsible for the advice or content provided by any Consultant.
To access consultations, you must register as a User and purchase credits or sessions. You agree to provide accurate and current information during registration and keep it updated.
By using the Platform, you represent and warrant that:
You are 18 years of age or older.
You are legally capable of entering into a binding contract under Indian law.
You will not create more than one account.
You reside in a jurisdiction where the use of our services is permitted.
AstroIt reserves the right to suspend or terminate your account if we find that any information you provided is inaccurate or if you violate these terms.
You are responsible for maintaining the confidentiality of your account credentials (phone number, OTP, password). You are fully responsible for all activities that occur under your account. You agree to immediately notify AstroIt of any unauthorized use of your account.
We aim for a transparent and fair payment and refund process.
Services are charged on a per-minute or per-session basis as displayed on the Platform. You must have a sufficient balance in your AstroIt wallet to start a consultation.
If you wish to cancel an order or consultation, you must contact customer support within one hour of the transaction. A refund is at the sole discretion of AstroIt and is not guaranteed if the Consultant has already been assigned.
All refunds, if approved, will be credited to your AstroIt wallet only. This wallet balance can be used for future consultations. By requesting a refund, you permit our quality team to review the chat/call recording for the specific consultation to assess eligibility.
This is a critical section. Please read it carefully.
All services provided on AstroIt are for entertainment purposes only. The Platform and the Consultants are not a substitute for professional advice from qualified experts in fields like medicine, law, or finance.
AstroIt makes no warranties regarding the accuracy, reliability, or quality of any information or advice provided by Consultants. The guidance is based on their individual interpretations, which can vary. Any reliance on such information is solely at your own risk.
AstroIt is not liable for any actions, omissions, or advice of the Consultants on the Platform. Any legal claim or liability you seek for a consultation is limited to a claim against that specific Consultant. You agree not to hold AstroIt liable for such actions.
The Platform is provided on an "as is" basis. We do not warrant that the service will be uninterrupted, error-free, or secure.
Notwithstanding anything to the contrary, AstroIt's liability to you for any cause whatsoever will at all times be limited to the amount paid, if any, by you to AstroIt for the specific service during your term of membership.
You agree not to use the Platform to:
Post or transmit any material that is unlawful, defamatory, abusive, or harassing.
Infringe upon the intellectual property rights of others.
Distribute viruses, spam, or engage in any activity that disrupts the Platform.
Engage in any commercial activity or resell services without our express written consent.
Promote or engage in discussions related to black magic, witchcraft, or other harmful practices.
AstroIt reserves the right to modify, suspend, or terminate your account and access to the services at any time, without notice, for any violation of these Terms. This includes situations where we cannot verify the information you provided or believe your actions may cause legal liability for us, our users, or our Consultants.
These Terms shall be governed by the laws of India. Any dispute arising from these Terms or your use of the Platform shall be subject to arbitration in New Delhi, India, under the Arbitration and Conciliation Act, 1996. The exclusive jurisdiction for any legal proceedings shall be the courts of New Delhi.
We may update these Terms from time to time. We will notify you of any significant changes. Your continued use of the Platform after such changes constitutes your acceptance of the new Terms.