AstroIt ("we," "us," "our") is committed to protecting the privacy of our users ("User," "You"). This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and mobile application (the "Platform"). This policy is published in compliance with India's Information Technology (Intermediaries Guidelines) Rules, 2011, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By accessing and using the AstroIt Platform, you unconditionally consent to this Privacy Policy. If you do not agree with these terms, please do not use our Platform. Your continued use signifies your acceptance of our practices concerning the collection, use, and disclosure of your personal information.
This Privacy Policy should be read in conjunction with our Terms and Conditions.
We collect information to provide and improve our services.
Personal information that can be used to identify you directly or indirectly.
When you create an account, we require your phone number for OTP verification. Providing your full name and date of birth is optional but recommended for personalized consultations.
When you purchase services, we collect payment information such as credit/debit card details or other payment instrument details. This is processed securely through a third-party payment gateway. We do not store your full card details on our servers.
Generic information that does not directly identify you.
We automatically collect generic information about your connection to the internet, such as your IP address, browser type, and device information.
We may use temporary or permanent cookies to enhance your user experience, recognize you on return visits, and personalize content. You can disable cookies in your browser, but this may limit your use of certain features on the Platform.
For chat, call, or video consultations, we may record the sessions. By using these features, you consent to these recordings. Access to these recordings is strictly limited and is used for quality assurance, training, and to verify refund requests, as outlined in our Terms and Conditions.
Your information is used for the following purposes:
To create and manage your account.
To provide personalized astrological consultations and other services.
To process transactions and facilitate payments.
To improve our Platform's performance, analyze usage trends, and customize our offerings.
To communicate with you regarding your account, services, and promotional offers.
To comply with legal and regulatory obligations.
We are committed to keeping your personal information confidential. We do not sell or rent your data to third parties. Your information will only be shared under the following circumstances:
With Astrologers to provide the services you requested.
With trusted third-party payment gateways to process transactions securely.
If required by law, court order, or governmental authority.
If we believe there is an imminent threat to the health or safety of you or any other person.
We will not share your mobile information with third parties or affiliates for marketing or promotional purposes.
We take the security of your data seriously. We implement reasonable physical and electronic security measures, including SSL encryption and secure servers, to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. If you wish to delete your account and associated personal data, you can do so through the settings in your user profile or by contacting our support team.
Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us immediately, and we will take steps to delete it.
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We advise you to review their privacy policies before providing any personal information.
In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Please contact the Grievance Officer for any complaints, discrepancies, or concerns regarding your data or this Privacy Policy.
Ankur Jain
support@astroit.co
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. Your continued use of the Platform after any modifications constitutes your acceptance of the revised policy.